Privacy

How we use personal information.

Who Made The Work helps people find great freelancers, proven by the awards their work has won. This notice explains what we hold about the freelancers we list, and about members who pay to use the site, and what you can ask us to do.

Last updated: 10 November 2026

Who we are

Who Made The Work is a trading name of Impossible Question Ltd, registered in England and Wales, company number 16408872. Registered office: Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE.

We are the controller of the personal information described here. We are registered with the Information Commissioner’s Office (ICO), registration number ZC277837.

If you’re a freelancer we list

Where your details come from

We list people credited on award-winning work. We take names and roles from the official results and credit lists published by award shows, and from credits published by agencies and production companies. We add links only from public sources: your own website or portfolio, your public LinkedIn or Behance page, and your agent’s or studio’s public roster.

What we hold

Your name, as credited
Your role on the work, the work itself and the awards it won
Your skills and discipline, worked out from your credits
Links to your portfolio, LinkedIn, agent or studio, where we have them
A contact email, taken from your own website or your agent’s or studio’s website
Whether you’re freelance, represented or at an independent studio you can be booked through

We don’t hold your home address or phone number. The only email we hold is one that you, your agent or your studio published as a contact. We don’t grade people, only the work.

Why we use it

Our lawful basis is legitimate interests: helping agencies, creative directors and producers find and hire freelancers whose work has been recognised, and giving you credit for that work. We’ve weighed this against your interests. The information is already public, it relates to your professional work, and you can ask us to change it or remove you at any time.

We only list people who can be booked: freelancers, contractors, people with an agent, and people at independent studios. We check this before anyone is listed and recheck it regularly.

Who sees it

Visitors see a small sample of work with names and links hidden. Paying members see names, links and the contact email, so they can contact you directly. You can ask us not to show your email. Members can’t export or download the list, and we limit how many people anyone can view in a day to stop copying.

Changing or removing your listing

You can ask us to update your links, fix a credit, or remove you completely. Use Is this you? or email [email protected]. We check the request against the official credit and aim to reply within 5 working days.

The email we sent you when we listed you has a personal link. From it you can update your links or contact email, hide your email from members, tell us you can no longer be booked, or remove yourself straight away.

If you take a staff job where you can no longer be booked, we take you off. If that changes, we can put you back.

If we remove you, we keep a short record of your name so you aren’t added back when new award results come in.

If you were under 18 when your work won, tell us and we’ll take you off.

If you’re a member

What we hold

Your name, email address and login details
Your membership, payments and receipts. Card details are held by Stripe, not by us. We see only the card type, last four digits and expiry date.
Your shortlist, saved searches and email settings
A count of how many different people’s links you open each day, so we can apply our fair-use limits. The list is cleared each day.
During a free trial, the list of people whose links or email you’ve opened, kept until your trial ends so we can apply the trial limit
If you take a free trial, your email address on a list of trials used, so each person gets one trial
When you sign in: which browser you used (a random id and a label like ‘Chrome on Mac’), your rough location from your connection (country and nearest city area) and the time
Technical information such as your IP address and browser, kept by our host for security
Messages you send us

Why we use it

To provide your membership: contract
To take payment and keep tax records: contract and legal obligation
To stop copying and keep the site secure: legitimate interests
To keep your account safe and stop logins being shared: legitimate interests
To give one free trial per person: legitimate interests
To send your quarterly update, and an occasional email after you leave about new freelancers: legitimate interests. Every one of these emails has a link to turn it off.
To send saved-search alerts and award deadline reminders: only if you switch them on

Who we share it with

We don’t sell personal information. We use these providers to run the site:

Bluehost (Newfold Digital), web hosting, United States
Cloudflare, website security and delivery, United States. This includes Cloudflare Turnstile, which checks that messages sent through our contact form come from a person, not a bot. It checks your browser and does not use cookies.
Stripe, payments, United States
Brevo, sending our emails, European Union. Brevo counts how many of our emails are opened and how many links are clicked, but not who opened or clicked them.
Microsoft 365, our email inbox

Each provider handles personal information only on our instructions, under a written data processing agreement.

Where information goes outside the UK, such as to the United States, we rely on the safeguards UK law allows. These are the UK Extension to the EU-US Data Privacy Framework, or the ICO’s International Data Transfer Addendum to the EU Standard Contractual Clauses. Contact us for details.

We may also share information if the law requires it.

How long we keep it

Freelancer listings: while you’re freelance and listed. Removal records are kept so you aren’t re-added.
Member accounts: while your account is open. If you close it, we delete your account within 30 days.
Payment and tax records: 6 years, as the law requires
Change and removal requests: 2 years, so we can show what we did
Emails to us: up to 2 years
Free trial record: your email address, for 2 years after your trial
Sign-in records: 90 days

Cookies

We use cookies that the site needs to work: keeping you signed in, your membership, checkout (including Stripe’s fraud checks), and remembering your cookie choice. These don’t need your consent.

We don’t use analytics or advertising cookies. If we add them, we’ll only set them after you agree in the cookie banner, and you can change your choice at any time.

Your rights

If you’re a freelancer we list

We built your listing from public sources, not from you. You can ask us to:

send you a copy of everything we hold about you, and where each part came from
correct anything that’s wrong
remove your listing, straight away
stop showing your contact email to members

If you’re a member

You gave us your details when you joined. You can ask us to:

send you a copy of everything we hold about you
correct anything that’s wrong
delete your account
send you the details you gave us in a file you can take to another service
turn off our emails

Email [email protected]. We’ll reply within one month.

Complaints

If you’re unhappy with how we’ve used your information, tell us first. Email [email protected] with “Complaint” in the subject, or use the contact form. You can also write to us at our registered office. Tell us who you are, what happened and what you’d like us to do.

We’ll acknowledge your complaint within 30 days, and usually much sooner. We’ll look into it straight away, keep you updated, and tell you the outcome and the reasons for it. We keep a record of every complaint and what we did about it.

If you’re still unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. You can do this at any time, but the ICO will usually expect you to have raised it with us first.

Changes

If we change this notice, we’ll update the date at the top. If a change affects members in a big way, we’ll email you.