These terms apply when you join Who Made The Work. They are written to be read. If anything is unclear, email [email protected].

Last updated 9 November 2026

1. Who you are dealing with

Who Made The Work is a trading name of Impossible Question Ltd, registered in England and Wales, company number 16408872. Registered office: Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE. Email: [email protected].

Who Made The Work is independent. It is not affiliated with or endorsed by any award scheme. Award names are used only to say where work won.

2. What you get

Membership gives you access to the full catalogue: every piece of award-winning work, the roles credited on it, and the freelancers behind it, with their contact email and links to their portfolio, LinkedIn, agent or studio, where we have them.

We are a directory. We do not recruit, introduce, place or employ anyone. We do not book work, handle rates or take a fee from you or from the people listed. Any work you agree with someone you find here is between you and them.

3. Plans

• Individual: one named person.
• Team: up to 5 named people at the same organisation, each with their own login, on one bill. The account owner can swap a seat to a new person.
• Free trial: 30 days on the Individual monthly plan, for new members only, once per person. You add a card when you sign up and pay nothing during the trial. During the trial you can open the links or email of up to 10 different people in total. On day 31 your membership starts at the monthly price shown when you signed up, unless you cancel first.
• Invited free week: 7 days of full access by invitation. It ends on its own and never charges you.

4. Price and payment

Individual membership is £39 a month or £250 a year. Team membership is £1,250 a year, billed yearly.

The first 10 individual members and the first 10 teams pay half price: £19.50 a month or £125 a year for individuals, £625 a year for teams. Founding members keep that price for as long as their membership continues without a break.

A founding free trial holds a founding place while it runs. The place and the founding price are yours once your first payment goes through. If you cancel during the trial, the place is released.

Impossible Question Ltd is not currently registered for VAT, so no VAT is charged. If that changes, we will email you at least 30 days before VAT applies.

You pay in advance by card through Stripe. Your membership renews automatically at the end of each period, at the price you are on, until you cancel. We will email you 30 days before a yearly membership renews, and again 7 days before, with the renewal date, the price and a link to turn off auto-renew. If you turn it off, you keep access until the end of the year you have paid for, and it then ends. On a free trial, we email you 7 days before your first payment, with the date, the price and how to cancel.

If we change the price for existing members, we will email you at least 30 days before it applies, and you can cancel before then.

5. Cancelling

You can cancel online at any time from your account, in a few clicks. You keep access until the end of the period you have paid for. We do not refund part periods, except as set out below.

Your right to cancel within 14 days. You have 14 days from joining to cancel a new membership. Because access starts straight away, we ask you at checkout to agree that it starts immediately. If you cancel within 14 days, we refund what you paid, less a fair amount for the days you used.

Free trial. Cancel any time before your trial ends and you pay nothing. Your access ends when the trial would have ended. If you join a paid plan during your trial, the trial ends and your paid membership starts that day. If you started with a free trial, your 14 days to cancel run from the day you signed up.

Pausing. Monthly members on the standard price can pause once, for 1 to 3 months, instead of cancelling. You keep access until the end of the month you have paid for. While paused, you have no access and pay nothing. Billing starts again, at your usual price, when the pause ends. You can resume early at any time from your account.

If you cancel a founding membership, the founding price ends with it.

6. Using the catalogue fairly

Your membership is for your own professional use, or your team’s, to find and contact people for work.

Fair use. Each login can open the links of up to 80 different people a day. We count link clicks, not page views. If you reach the limit, links open again the next day. During a free trial, the limit is 10 different people in total for the whole trial.

One login per person. Don’t share your login. Need more people? Team covers up to 5, each with their own login. We email a code when you sign in on a new browser. You can be signed in on two browsers at once. Accounts that look shared are locked and signed out of other browsers, and repeat sharing can lead to suspension.

You must not:

• share your login, or let anyone outside your plan use it
• copy, scrape, download, export or republish the catalogue or any large part of it, by hand or with software, bots, browser extensions or AI tools
• sell, resell or build a competing list or database from it
• use it to send bulk, automated or unsolicited marketing to the people listed
• contact anyone in a way that harasses them, or after they have asked you to stop
• use it to find or contact anyone for anything other than professional work

7. Contacting people you find

When you contact someone you find here, you decide how you use their details. You do so under your own data protection duties, including UK GDPR and the rules on electronic marketing. Keep to what is needed to discuss work with them, and respect any request to stop.

8. If you break these terms

We watch for patterns such as sharing logins or working through people in bulk. If we think you have broken these terms:

1. We will usually email you first, say what we have seen and ask you to stop.
2. If it carries on, or it is serious (such as scraping or reselling), we may suspend your access straight away and tell you why.
3. You can reply within 14 days to explain. We will review it and tell you our decision.
4. If we confirm a serious breach, we may close your account without refund.

9. Our catalogue

We built the catalogue by choosing, checking and arranging credits from many sources. We own the rights in it, including database right. Your membership gives you a personal licence to search and view it while you are a member. It gives you no other rights.

Films and images of the work belong to their owners. We show them only through the owners’ official players. If you own something we show and want it taken down, email [email protected].

10. Accuracy

We check every credit against award sources and recheck freelancers on a rolling basis, so everyone is checked at least every 90 days. Things still change. We do not promise that anyone is available, freelance on the day you contact them, or right for your project. If you spot a mistake, tell us and we will fix it.

11. Our liability

Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer. Otherwise, our total liability to you is limited to what you paid us in the 12 months before the claim. We are not liable for loss of business, profit or opportunity.

12. Complaints

If you’re unhappy with us, email [email protected]. We aim to reply within 2 working days. Complaints about how we use personal information follow the steps in our privacy notice.

13. Changes and law

We may update these terms. If a change matters to you, we will email you before it applies. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.